It IS Broke Tour

Instructor's Slides and Sample Pages

Seven introductory slides from the instructor’s review set (included on the supplemental CD) are displayed here, providing a schematic illustrating how chapter topics are related, then examples of slides summarizing all topics from each chapter. These slides are intended for use in workshop discussions, to ensure complete coverage, and for a quick just-in-time review of all of the key concepts, as questions and issues arise in day-to-day business situations.

Following the introductory slides, a series of eight sample page images illustrate the look and feel of the book. Several of these images appear in color. The book interior is all black and white, but color is used extensively in the CD tools.

Click on the book icon below to return to IT IS Broke.

book

TABLE OF CONTENTS

Chapter 1: Create an Operating Vision

  • About the Vision Tool
  • Business Effectiveness Attributes
  • Maturity Grids
  • Business Model Maturity Grid
  • Systems for Management Maturity Grid
  • Operating Processes Maturity Grid
  • Maturity Survey
  • Business Effectiveness Results Demographics
  • What Does This Vision Look Like?
  • Closing the Gaps
  • Hoshin Planning
  • Road Map
  • Case Study – IBM 360
  • Case Study – IBM Personal Computer
  • Vision: Closing Comments

Chapter 2: Lean toward Lean

  • Lean Operations
  • Why Lean is Important
  • Resistance to Lean
  • Lean Tools and Concepts
  • Lean Accounting
  • Types of Waste (‘Muda’)
  • Pull Philosophy
  • One by One Production
  • Chaku-Chaku
  • Constraint Management
  • Throughput
  • Yield
  • Focus on Reality
  • Value Stream Maps
  • Visual Workplace
  • Line Balancing
  • Standardized Work
  • 5S Principles
  • 5S Audit Checklist
  • Total Productive Maintenance (TPM)
  • Poka-Yoke Kanbans
  • Single Minute Exchange of Die (SMED)
  • Spaghetti Diagram
  • Ishikawa Diagram
  • Daily Focus on Lean
  • Uptime / Overall Equipment Effectiveness
  • Agile Development

Chapter 3 : Achieve Six Sigma Quality

  • Introduction
  • Total Quality Management (TQM
  • ISO 9000
  • Baldrige Award Normal Distribution (Bell Curve
  • Histograms
  • Statistical Process Control (SPC) XbarR Charts
  • Design of Experiments (DOE)
  • Taguchi (DOE)
  • Shainin (DOE)
  • Quality Function Deployment (QFD)
  • QFD House of Quality

Chapter 4: Apply the Tools to Get It Done

  • Tool Application Sequence
  • Brainstorming
  • Focus Groups Process Flow Analysis
  • Day in the Life of (DILO) Studies
  • Ratio Delay Analysis
  • Ishikawa Diagram
  • Affinity Diagrams
  • Pareto Analysis
  • Failure Mode and Effects Analysis (FMEA)
  • Multivoting SIPOC
  • Force Field Analysis
  • Generic Improvement Steps
  • DMAIC
  • DFSS (DMADV)
  • Case Study: Better Mouse Trap Division
  • Case Suggestions: Saving Your New Job

Chapter 5: Get It Done Fast with Kaizen

  • About Kaizen Events
  • The Key Steps
  • Event Checklist
  • Planning Form
  • Event Agenda Documentation
  • Executive Presentation
  • Roles & Responsibilities Rules of the Road
  • Critical Success Factors Mistakes Teams Make

Chapter 6: Organize a Project

  • The Flow of a Project
  • Project ‘Due Diligence’ Questions
  • Project Charters
  • Project Administration and Communications
  • Project Overview Schematic
  • Workstreams / Swim Lanes
  • Gantt Chart PERT Chart / CPM
  • Business Case for Action

Chapter 7: Map It and Understand It

  • About Process Mapping
  • Creating a Process Map
  • Identifying Key
  • What it Means
  • Linking Findings to Actions
  • Future State
  • Process Map
  • Templates
  • Instruction Sheet
  • Sign In Sheet
  • Process Step Template
  • Process Decision Template
  • Cloud Template
  • Flag Templates
  • RACI Charting

Chapter 8: Be Financially Literate

  • Personal Financial Statements
  • P&L Concepts
  • Balance Sheet Concepts
  • Cash Flow Concepts
  • Chart of Accounts
  • General & Sub-Ledgers
  • Profit & Loss (Income) Statement
  • Balance Sheet
  • Cash Flow or Funds Flow

Chapter 9: Put Finance to Work

  • Key Ratios
  • Ratio Calculation Summary
  • Liquidity Ratios
  • Activity Ratios
  • Leverage/Solvency Ratios
  • Profitability Ratios
  • Market Value Ratios
  • Productivity Ratios
  • Return on Invested Capital (ROIC)
  • Payback Chart
  • Net Present Value (NPV)
  • Rate of Return (IRR)
  • Breakeven Chart
  • Insourcing and Outsourcing
  • Sensitivity
  • Shareholder Value
  • Executive Highlights
  • Activity Based Costing (ABC)
  • What ABC Tells Us

Chapter 10: Make the Business Case for Change

  • About the Business Case
  • Benefits Case
  • Cost Considerations
  • The Base Case
  • Opportunity Charts
  • Business Case Presentation
  • Business Case Variables

Chapter 11: Make Them Care with Metrics

  • What Metrics is All About
  • Strategic Metrics
  • Hierarchy of Metrics
  • Sample Hierarchy of Metrics
  • Balanced Scorecard
  • Lean versus Traditional Metrics
  • Process versus Result Metrics
  • Customer Metrics
  • Financial Metrics
  • Employee Metrics
  • Production Metrics
  • Metrics Terminology
  • Benchmarking

Chapter 12: Stop Boiling the Ocean

  • About the Initiatives Review
  • How to Perform the Review
  • Initiative Review Summary Form
  • Detailed Interview Form

Chapter 13: Make Up Your Mind

  • Decision Tools
  • Decision Trees
  • Interpreting a Decision Tree
  • Linear Programming
  • Interpreting an LP Chart
  • Complex Problems

Chapter 14: Just Enough Math

  • About Math Tools for Business
  • Acceptable Quality Level (AQL)
  • Operating Characteristic Curve
  • Queuing Analysis
  • Regression Analysis
  • Analysis of Variance (ANOVA)

Chapter 15: Get Some Really Big Brains

  • Ubiquitous Systems
  • Material / Manufacturing Resource Planning (MRP)
  • Customer Relationship Management (CRM)
  • Supply Chain Software and Collaborative Planning,   Forecasting and Replenishment (CPFR)
  • Enterprise Resource Planning (ERP) Systems
  • Small Business Solutions
  • Social Media

Chapter 16: Get the Team on Board

  • About Change Management
  • ‘Low-Hanging Fruit,’ ‘Quick Wins,’ and ‘Silver Bullets’
  • Team Building Considerations
  • Project ‘Due Diligence’ Questions
  • The Emotional Cycle of Change
  • Critical Success Factors
  • Executive Oversight
  • Company Alignment Results
  • Are They Ready for Change?
  • Change Readiness Index
  • Case Discussion: Geezer Gear Clothiers
  • Geezer Gear Clothiers: Suggested Approach

Chapter 17: Strategy Considerations

  • Securing Income
  • Marketing Strategies
  • Marketing Mix: The Four P’s
  • Using the Sales Funnel
  • Fixing Services
  • Fixing Non-Profits
  • Fixing Government
  • Index
  • Sources
  • Further Reading
  • Continuous Improvement Glossary

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