Talk about your Swiss Business Jackknife, this is it! “It Is Broke. Fix It!” is truly a compendium of every tool you can whip out of your head to begin problem solving. This book runs the gamut from how to think creatively, to running the meeting to define the problem, to the data mining, to the organization of results, to the conclusions, to the presentation. If you need a clue, they are all in this book.

Every technique that one could reasonably apply to a problem is defined with examples and supporting templates to get you going. The companion CD is loaded with Excel templates that move you well beyond the experimental phase of designing your own spreadsheets: the examples are works of art and focus in on the points you need to focus on with astonishing clarity.

Every Manager, Analyst, Engineer, Consultant, be they Production, Support, Finance, HR, Supply Chain, should have a copy of this book and the CD. The amount of knowledge in the book is worth a college education: few institutions could introduce you and provide mastery of so many techniques for such cost effectiveness.

This book and the CD go with me everywhere; it is my constant business reference and my first line “go-to” when confronted with problems that might have more to them than meets the eye.

An unexpected benefit has been the expansion of my business tools lexicon: I am no longer stumped when someone reminds me that my DOE was not DMAIC based and that my project plan was ill constructed and my business case flawed. I confidently refer to “It Is Broke. Fix It!” as a working foundation and return the focus to the problem solving process.