This reference book, extracted from It IS Broke. Fix It! The Comprehensive Business Improvement Toolkit, is focused on operational excellence concepts and designed for just-in-time use. It describes how to use the tools of / (available on the companion CD) to ensure quality and efficiency are optimized. Whether you are organizing a event or a large project to achieve your business improvement goals, or just setting goals for your manufacturing or office operations, you will find the guidance and tools you need.
As every experienced business improvement practitioner knows, it is not nearly enough to order the whole team to adopt / disciplines. If the program is not already effectively in place, these disciplines represent a change in how business is done, and few people love change. So the final chapter of this book addresses this critical aspect to ensure your move to a more efficient and effective operation is successful.
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